30-Day Money-Back Guarantee
We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.
If you purchased from an authorized dealer, that dealer’s return policy will apply instead.
ElliptiGO Voluntary Recall
ElliptiGOs purchased prior to October 16, 2013 may be affected by the recall. The recall only affects 3C and 8C models with serial numbers between 11-010-001 and 13-028-102 and 11R models with serial numbers between 12-005-012 and 13-024-107.
If you have an affected ElliptiGO, we can help locate an authorized repair center closest to you. Please contact us toll free at 888.551.0117 or [email protected] from 9 am to 5 pm PT Monday through Friday.
