30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

FAQS

Technical Specifications

Technical Specifications

How wide is the rider stance on the elliptical bikes?

One of the things we noticed when using an elliptical machine was that the drive arms seemed to be spaced further apart than our feet would be when running. We measured several elliptical trainers and they had widths of up to 11″ between the centerline of the drive arms. We designed our bikes to provide the least amount of distance we could between the foot platforms. As a result, the distance between the centerline of each drive arm is about 9-inches, and the space between the inside edges of each foot platform is about 3.5-inches. We believe that this narrower design contributes to the running-like experience.

What is the stride length on the elliptical bikes?

The stride length is the linear distance a point on a rider’s foot travels during the power stroke of the pedaling motion. ElliptiGO elliptical bikes have a longer stride length than most indoor elliptical trainers, and it is adjustable out to 25″ or down to 16″. We have found that the longer stride length makes the riding experience feel more like running.

How much does each model weigh?

Elliptical Bikes
11R 39.4 lbs. (17.9 kg.)
8C 44 lbs. (20 kg.)
3C 42 lbs. (19.1 kg.)

Stand Up Bikes
SUB 28.8 lbs (13.0 kg)
MSUB 34.6 lbs (15.7 kg)
RSUB 31.4 lbs (14.2 kg)