30-Day Money-Back Guarantee*
We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restockable condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.
If you purchased from an authorized dealer, that dealer’s return policy will apply instead.
*Return policy only applies to customers in the continental United States. Customers in Alaska and Hawaii may return within the 30-day return window but must arrange for shipping and pay all associated return shipping fees. Please note that the return shipping fees can be more expensive than the original shipping fee.
We know the weather outside is frightful but luckily we have an indoor solution that can keep us GOing year round. We want to see your trainer set up for scorching calories even in record-breaking temperatures. Please submit your photos by February 13th. We will pick one winner to win new ElliptiGO gear (valued over $75).
3 Responses
I am going to try to send pictures today. I lived in Eastern Washington. I purchased my 11R in 2019. I have really enjoyed riding it. We have had subzero temperatures over the last four days. I am so grateful to have the elliptigo trainer to workout in my garage. I will try to send pictures after work today. Thank you so much for this opportunity!
We would love to see it! We are going to pick a winner tomorrow. Stay warm!
Thank you so much! I just sent a photo. Can I send more photos as well? thank you again for this opportunity!