Arc Recall Information Form

Step 1: Render the Bike Inoperable

The first step is to render the bike inoperable. This is done by breaking the derailleur hanger that attaches the derailleur to the frame. This piece is designed to break in order to protect the derailleur and frame. Below is a 3 minute video showing how to break the derailleur hanger followed bv the step by step instructions. PLEASE CONFIRM THAT YOU HAVE AN ARC MODEL BEFORE BREAKING THE HANGER BY FOLLOWING THE INSTRUCTIONS IN THE PREVIOUS SECTION.

After rendering your Arc inoperable, DO NOT DISPOSE OF IT. Your submission will need to be approved. You will receive confirmation when you are authorized to dispose of your Arc.

Download PDF instructions for how to make bike inoperable.

Arc Recall Photo Submission Requirements

Step 2: Complete the Form

First Name(Required)

Last Name(Required)

Email(Required)

Street Address(Required)

City(Required)

State(Required)

Use two digit code for US States (Example CA, AZ, etc.)

Zip Code(Required)

Arc Recall Photo Submission Requirements

Attach Photo of Broken Hanger and Serial Number(Required)

Serial Number(Required)

Choose Your Remedy

Please select the option you would prefer below. Our bike inventory changes from day to day, check bike availability here

Remedy Options:

Option 1: {{ record["Option 1"] }}

Option 2: {{ record["Option 2"] }}

Option 3: {{ record["Option 3"] }}

Remedy Option(Required)

Option One: Credit towards 3C, 8C, 11R

Option Two: Credit towards MSUB/RSUB

Option Three: Refund amount offered

I have a proof of purchase and want my remedy based off that information.

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Proof of Purchase

Dealer Where You Purchased Your Arc(Required)

Model Type (Arc 3, Arc 8, Arc 24) (Required) Date Purchased (Required) Purchase Price (excluding any sales tax and/or shipping fees) (Required)

Remedy Options based on Your Proof of Purchase:

Option 1: {{ option1 }}

Option 2: {{ option2 }}

Option 3: {{ option3 }}

Remedy Option Alt(Required)

Option One: Credit towards 3C, 8C, 11R

Option Two: Credit towards MSUB/RSUB

Option Three: Refund amount offered

Upload Proof of Purchase - sales receipt or invoice from an ElliptiGO dealer(Required)

Our team will be reviewing your submission and will follow-up if there are any questions or discrepancies.

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Resume Form

Comments

Untitled(Required)

I agree to dispose of my ElliptiGO Arc but I WILL NOT do so until I receive confirmation from ElliptiGO that my submission is approved and I am authorized to dispose of my Arc. I acknowledge that it is illegal to sell a product that is under a recall.

If the above information is correct for the person who is going to receive the remedy, please click submit.

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