30-Day Money-Back Guarantee
We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.
If you purchased from an authorized dealer, that dealer’s return policy will apply instead.
If you’re like most of our customers, you love showing off your ElliptiGO bike, sharing your enthusiasm for the product, and are happy to answer any questions about your experience. Our enthusiast program rewards you for doing just that! We invite you to join the program and to help us impact more lives!
After you become an ElliptiGO Enthusiast, your profile will appear on our “Test Rides” map. From here, interested customers can ask you questions and request a test ride!
If an interested customer asks you a question via our platform, you earn points. If you meet up with them for a test ride, you earn points. If they decide to purchase, you earn A LOT of points. These points can either be redeemed towards anything on our website or cash. Your choice.
Answer Questions Earn 20 points
Give Test Ride Earn 250 points
Customer Purchases Earn up to 11,000 points
The process to become an Enthusiast is quick and easy. After completing the short application, you should hear back from us in 2-3 business days. Upon approval, we’ll invite you to our Enthusiast portal where you need to complete some simple training. From there, your profile will go live and you can start earning points by connecting with the community.
Apply to Become an Enthusiast Fill out our short application, and we’ll be in touch in 2-3 business days.
Complete the Required Training Once approved, complete our short training module and your profile will go live
Connect and Start Earning Points Start spreading the ElliptiGO love and earning points.
The Enthusiast role shouldn’t consume much of your time at all. The amount of questions and test rides you receive will vary based on a variety of factors. These factors can be where you live, the number of other enthusiasts in your area, the time of year, and ElliptiGO marketing campaigns. Most likely it will be less than a handful of questions and no more than a couple of test ride requests each month.
Please send an email to [email protected] if you have any questions regarding the Enthusiast Program and we’ll get back to you within a couple business days.
You must own one of the following ElliptiGO models (11R, 8C, 8S, 3C, MSUB or RSUB bike), but otherwise, we are just looking for people who love their ElliptiGO and are willing to connect with interested customers!
In addition to a short training program which should take less than 30 minutes to complete, we provide Enthusiasts with a variety of resources and tools to support your success. And of course, if you don’t know an answer to a question or want to discuss a test ride, we’re more than happy to help.
It’s totally up to you where you conduct the test ride as long as it’s at a location that is a safe place to try an ElliptiGO bike and it supports a great experience. As an Enthusiast, you’re responsible for coordinating when and where you meet directly with the interested customer.
We would love to have you join our Enthusiast Team. It only takes a few minutes to apply. Start earning rewards for doing what you already do!
