30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Privacy & Cookies

Privacy Policy

Effective Date: October 3, 2023

ElliptiGO Incorporated (“ElliptiGO”) has set forth this privacy policy to let you know how we treat the information that we collect from you, how that information is used, with whom we share it, and your choices about such uses and disclosures.

When you use this website, you are consenting to the collection, transfer, storage, disclosure and other uses of your information as described in this Privacy Policy.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including third-party websites, or to individuals that we do not manage or employ. While we attempt to facilitate access to those third-party services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those third-party services. We encourage you to carefully review the privacy policies of any third-party services that you access.

If you have any questions about our privacy practices, please contact us at +1.888.796.8227, [email protected], or at our address:

ElliptiGO Inc.
722 Genevieve St., Suite O
Solana Beach, CA 92075

Information We Collect About You

Purchases. If you complete the fields in the checkout process on our website, we may collect some or all of the following information:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Other required or optional information as may be necessary or requested

In addition, you may be given the opportunity to create an account with a username and password. You should keep your password secure and not share it with anyone.

Financial Information. If you make a purchase through our website, you may be asked to provide your payment information, such as a credit card number and/or other related information that may be required from you to complete your purchase (“Financial Information”). We provide that information through a gateway to a third-party payment processor who collects that information and processes your payment; the use and storage of your Financial Information is governed by the third-party payment processor’s terms, conditions and privacy policies. Our system retains enough Financial Information to process a subsequent order manually, but not enough Financial Information to use outside of our system. If you apply for or otherwise take part in a financing offer through one of our financing partners, you will be asked to provide information (which may include Financial Information) to that financing partner. The use of that information by the financing partner will be subject to the financing partner’s terms, conditions and privacy policies. Our treatment of any Financial Information that we may process on your behalf, or that we receive from our financing partners, is subject to this Privacy Policy.

Test Ride Sign Up. If you sign up for a test ride through our website, we may collect some of the following information:

  • Name
  • Zip Code
  • City
  • State
  • Email address
  • Phone Number

Contact Us, Bike Registration, Chat, Enthusiast Program and Newsletter Sign-Up Forms. If you fill out a form on the Contact Us page, register your purchase through our Registration page, input your email address into our newsletter sign-up form, submit a question through our chat box, or submit a question or request for a test ride through our Enthusiast Program, we may collect some of the following information:

  • Name
  • How you describe yourself
  • Physical address
  • Where you purchased your ElliptiGO product
  • Zip Code
  • Email address
  • Phone number

Inbound emails. If you send an email to an ElliptiGO email address (an email address that ends in @elliptigo.com), we may collect some of the following information:

  • Name
  • Email address
  • Phone number
  • Physical address

Other Information Collected Automatically

IP and Device Identifiers. This website automatically collects usage information, such as the number and frequency of visitors to the site. We may also collect device-specific information including a unique device identifier, media access control address, network information, and hardware model, as well as non-personally identifiable usage and traffic data and information about how the device interacts with the website. This type of data enables us and third parties authorized by us to figure out how often individuals use parts of the website and learn more about our users’ demographics and Internet behaviors so that we can analyze, operate and improve our products and services.

Cookies. When you visit this website, we may automatically collect information from your web browser, including your IP address, and may assign your computer one or more cookies to facilitate access to the website and to analyze and personalize your online experience. Cookies may automatically collect information about your online activity on the website, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. If you choose to decline cookies, you may not be able to sign in or use some of the interactive features we offer. This Privacy Policy covers our use of cookies and similar technologies only and does not cover uses by third parties.

How We Use the Information We Collect

We may use the information that we collect about you to:

  • to provide you with the products that you purchase from us
  • advertise our company and products to you through direct communications and other marketing methods
  • to communicate with you regarding the status of your purchases and to allow you to communicate with us
  • perform research and analysis about your use of, or interest in, our products, services, website content, or advertisements as well as the content, products, or services offered by others
  • perform functions as otherwise described to you in this Privacy Policy or at the time of collection

With Whom We Share Your Information

We do not share your personal information with any third parties without your consent, except as may be necessary to conduct advertising, deliver email messages to you, provide analytics and systems analysis for our internal use, process your payment information and/or provide other products and services that you have requested from us, or as further described in this section.

Promotions. Notwithstanding the foregoing, from time to time we may run promotional or marketing efforts, such as contests, sweepstakes and/or giveaways with third parties (collectively, “Promotions”). If you choose to participate in any such Promotions, then any personal information you provide in order to participate in a Promotion may be shared with such third parties and be subject to their privacy policies. In addition, you may be provided the opportunity to share your information through third-party services like Facebook and Strava, if you choose to do so.

Financial Information. As described above, unless we tell you otherwise at the time you provide Financial Information, we do not store, process or maintain Financial Information other than what is necessary to manually place a subsequent order through our system. Otherwise, the use and storage of your Financial Information is governed by our payment processor’s and/or financing partner’s terms, conditions and privacy policies.

Advertising and Analytics Services Provided by Others. We may use analytics service providers to analyze how you interact and engage with the website so we can learn and make enhancements to offer you a better experience. We also allow others to serve advertisements on our behalf across the Internet. These entities may use cookies, web beacons and other technologies to collect information about you. This information may be used by us and others to, among other things, analyze and track data, determine the popularity or effectiveness of certain content, deliver advertising and content targeted to your interests, and better understand your online activity.

Other Situations. We may also disclose your information:

  • In response to a subpoena or similar investigative demand, court order, or request for cooperation from law enforcement or other government agencies; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
  • In connection with a corporate transaction, such as the sale of our business or offering of securities, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. In any of these cases user information, including personal information, could be one of the assets transferred to or acquired or accessed by a third party.
  • We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with any law or order as described above, to enforce or apply our Terms of Service and other agreements, or to protect the rights, property, or safety of ElliptiGO, our employees, our users, or others.

Your Choices Regarding Your Information

You can always opt not to disclose certain information to us.

Email Opt Out. If you have provided us with your email address and you would like to stop receiving marketing emails from us, click on the unsubscribe link at the bottom of any of our email communications. It may take up to 5 business days to process your unsubscribe request.

SMS Opt Out. If you have provided us with your phone number and you would like to stop receiving marketing text (SMS) messages from us, reply with “STOP” to the most recent text message. It may take up to 5 business days to process your unsubscribe request.

Please note that even if you opt out of receiving marketing communications from us, we reserve the right to contact you for non-marketing reasons related to your ElliptiGO products, such as for password recovery purposes, recall notifications, or for customer service support that you have requested.

Notice to California Residents. California residents are entitled to ask us for a notice that identifies the categories of personal information that we share with third parties for marketing purposes and that provides contact information for such third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the mailing address provided at the beginning of this Privacy Policy. Telephone requests cannot be accepted. Please note that our response will include only information about our sharing practices for information covered by the law.

How We Protect Your Personal Information

We strive to take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to personal information. Please keep in mind, however, that no method of storage or transmission over the Internet is completely secure, so your use of the website and provision of information to us is at your own risk.

Children’s Privacy

The website is intended for a general audience, and we do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not attempt to sign up for a test ride, email us, contact us through the Contact Us page, or initiate a chat session with us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at the address at the end of this Privacy Policy.


Visiting Our Websites from Outside the United States

This Privacy Policy is intended to cover the collection of information from residents of the United States. If you are accessing the website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. The data protection and other laws of the United States might not be as comprehensive as those in your country.


Changes to this Privacy Policy

We may update this Privacy Policy without notice and at any time to reflect changes in our practices and services. When we make changes to this Privacy Policy, we will at a minimum revise the “last updated” date at the top of this Privacy Policy when we post the new Privacy Policy. Your use of the website is conditioned by the Privacy Policy in effect at the time of use.