30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Support

Unpacking Your ElliptiGO 8S or 11R Elliptical Bike

The ElliptiGO is the the world's first outdoor elliptical bicycle. The ElliptiGO elliptical bicycle enables many former and injured runners to enjoy the physical and psychological benefits of running outdoors, even if they can't run. Propelled by long, running-like strides, the ElliptiGO provides a low-impact, outdoor exercise experience that feels like running. The ElliptiGO elliptical bicycle has become one of the cross-training tools of choice for dozens of professional athletes. It's perfect for healthy runners who want to increase mileage through cross-training, injured runners who are looking to experience running again, and fitness enthusiasts who want to get out of the gym.

For additional help, you can reach us by email at [email protected] and phone 888.796.8227.

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