30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Free a Stuck Front Wheel

If the front wheel is not spinning there are a few situations that could be contributing to the problem,including the front wheel not being properly seated in the fork or the brake pads are stuck on the wheel. Below are the steps you can perform to resolve the problem, starting with the most common fix:

For a video demonstration on the procedure below, please view here:

A. Check that the brake cable is properly seated in the brake lever.

B. Re-seat the wheel

  1. Place the ElliptiGO on the kickstand and on a flat surface.
  2. Check the rotational direction arrow on the tire. The arrow will need to rotate clockwise when riding.
  3. Open the quick release lever on the front wheel.
  4. Insert the wheel into the fork drops. Press down on the head tube of the ElliptiGO to ensure the wheel is properly seated. If the wheel is not wanting to seat, the tension nut may need to be loosened to allow for more clearance. Now apply downward pressure to the frame and fork with the wheel resting on the ground, while at the same time closing the quick release lever. The lever should be facing rearward.
  5. Now reattach the brake cable.
  6. Squeeze the front brake lever on the handlebar several times, stretching out the cable.
  7. Rotate the wheel while looking and listening for the brake pad rubbing. If rubbing is present, start again at step 3 (or move to C).

C. Check the break pad to ensure that it is not rubbing.

  1. If the tire is seated properly but the brakes are still rubbing or the front wheel is stuck, the next thing to check is the location of the brake pad. It should be even/parallel with the rim and should not be touching the tire.
  2. To move the brake pad, use a 5mm Allen wrench and loosen the brake pad bolt to relocate the brake pad so it breaks properly against the rim then retighten.

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